We're Here to Help
TPSL is committed to providing timely assistance and addressing customer concerns through a structured grievance redressal process. For support or complaints, please contact the respective customer service teams below.
TPSL ePayments India Private Limited
Escalation Desk
If your grievance is not resolved within 3 days, please contact:
Nodal Officer
If your grievance remains unresolved within 7 days, please contact:
TPSL India Private Limited
Stay Informed. Stay Protected.
TPSL is committed to promoting customer awareness and compliance with applicable regulatory guidelines related to commercial communications and customer complaint registration.
Managing Commercial Communications
Customers can block all commercial communications or selectively manage their communication preferences through:
- Their Telecom Service Provider's app or website
- TRAI DND App
- Calling or sending an SMS to 1909
TPSL ePayments India Private Limited and TPSL India Private Limited will use the designated 1600XXX and 1400XXX numbering series for service and promotional calls, as applicable.
Report spam, fraud or cybercrime
Receiving Spam Despite DND Registration
Register a complaint through your Telecom Service Provider's app or website, the TRAI DND App, or by calling or sending an SMS to 1909.
Reporting Suspected Fraudulent Communications
Report suspected fraudulent communications received within the last 30 days through the Department of Telecommunications' Chakshu platform.
Chakshu Platform: https://sancharsaathi.gov.in/sfc/
Reporting Financial Fraud or Cybercrime
If you have experienced financial fraud or cybercrime, immediately contact the national cybercrime helpline at 1930 or register a complaint through the National Cyber Crime Reporting Portal.
Cyber Crime Portal: https://cybercrime.gov.in/