Privacy Policy

Last updated: 4 November 2026

Scope of this Policy

This Privacy Policy explains how TPSL India Private Limited and TPSL ePayments India Private Limited (together, "TPSL", "we", "us" or "our") collect, use, share and protect information when you visit www.tpsl.in (the "Website") or contact us through it.

This policy covers the Website only. Payment transactions processed through TPSL's products are governed by the terms and privacy notices that apply to those services and by the merchant or bank through which you transact.

By using the Website you acknowledge this policy. Where we rely on your consent (for example, when you submit an enquiry), we ask for it clearly and you may withdraw it at any time.

1. Information We Collect

Information you provide directly

When you submit an enquiry through the contact form we collect your full name, company name, business email address, contact number, the nature of your enquiry and your message. When you write to our support or grievance mailboxes we receive the details you choose to include.

Please do not send card numbers, PIN, CVV, OTP, passwords or bank account credentials through the Website or by email. TPSL will never ask you for them.

Analytics information

The Website does not currently use third-party analytics or advertising tools. If we introduce analytics in future, it will be used only to measure traffic and usage trends in aggregated form so that individual users cannot be identified, and this policy will be updated before it is enabled.

Cookies and similar technologies

The Website does not set advertising or tracking cookies. It uses your browser's local storage only to remember that you have seen the cookie notice and any accessibility preferences you choose (larger text, higher contrast, underlined links). This information stays on your device and is not sent to us. You can clear it at any time through your browser settings.

Log file information

Like most websites, our web servers automatically record certain information when you visit, such as your IP address, browser type, referring page, pages viewed, date and time of the request. These logs are used for security, troubleshooting and to keep the Website available.

Device identifiers

The Website does not collect advertising IDs or other persistent device identifiers.

2. How We Use Your Information

We use the information described above to:

• respond to your enquiry and connect you with the right team;
• handle support requests and grievances and keep a record of how they were resolved;
• operate, secure and improve the Website, including detecting and preventing fraud, abuse and security incidents;
• diagnose and fix technical problems; and
• comply with applicable laws, regulations and directions of regulatory authorities, including the Reserve Bank of India.

We do not use your information for automated decision-making, and we do not send you promotional communications unless you have asked us to.

3. Sharing of Your Information

We will not rent or sell your information to third parties.

We may share your information with:

• Group entities and service providers that help us operate the Website and respond to enquiries (for example, hosting, email and IT support providers). They may access your information only to perform these tasks on our behalf and are bound by obligations of confidentiality and security consistent with this policy.
• Regulators, courts and law enforcement where we believe in good faith that disclosure is required by law, regulation or legal process, or is necessary to detect, prevent or respond to fraud, illegal activity, security issues, or to protect the rights, property or safety of TPSL, our customers or the public.

4. How We Store Your Information

Storage and processing

Information collected through the Website is stored and processed on servers located in India. We use reasonable security practices and procedures, including encryption of data in transit (HTTPS/TLS), access controls and security monitoring, to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

How long we keep your information

We keep enquiry information only for as long as needed to respond to you and for the purposes described in this policy, after which it is deleted or anonymised, unless a longer period is required by law or regulation. Server logs are retained for a limited period for security and audit purposes. Information may also remain in backups for a reasonable period before it is overwritten.

5. Your Rights and Choices

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may:

• request a summary of the personal data we hold about you;
• ask us to correct, complete or update it;
• ask us to erase it where it is no longer needed;
• withdraw consent you have given (this does not affect processing already carried out); and
• raise a grievance about how your data has been handled.

To exercise these rights, contact us using the details below. We may need to verify your identity before acting on a request.

6. Children

The Website is intended for businesses and is not directed at children. We do not knowingly collect personal data from anyone under 18 years of age.

7. Links to Other Websites

The Website contains links to government and third-party websites (for example, the National Cyber Crime Reporting Portal and Sanchar Saathi). We are not responsible for the content or privacy practices of those websites, and we encourage you to read their privacy policies.

8. Changes to this Policy

We may update this policy from time to time. The "Last updated" date at the top of this page shows when it was last revised. Material changes will be highlighted on the Website.

9. How to Contact Us

If you have questions about this policy or wish to raise a privacy concern, please contact:

Grievance Officer / Data Protection contact
Name: [Name]
Designation: [Designation]
Email: [privacy@tpsl.in or designated mailbox]
Address: Raiaskaran Tech Park, Tower 1, 2nd Floor, Phase 2, Sakinaka, M.V. Road, Andheri East, Mumbai – 400072
Tel: 022 7198 0000

For complaints about TPSL's services, please follow the grievance redressal process.